Refund & Return Policy
Last Updated: 09-05-2025
At The Monkeydrip Store, customer satisfaction is our top priority. We strive to provide high-quality, custom-designed clothing that meets your expectations. If you’re not completely satisfied with your purchase, please review our refund and return policy outlined below, in compliance with the Consumer Protection Act, 2019 and applicable Indian e-commerce and privacy laws.
Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Return requests must be initiated within 7 days of receiving the product.
Customized or made-to-order products are not eligible for return unless they are defective or damaged upon delivery.
Damaged or Defective Products
If you receive a damaged or defective item:
Please notify us within 48 hours of delivery with clear images of the defect.
We will verify the issue and offer a replacement, store credit, or full refund based on your preference.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days to your original method of payment.
Shipping charges are non-refundable unless the return is due to our error (defective, incorrect item, etc).
How to Initiate a Return
To start the return process:
- Email us at hello@monkeydrip.com with your order ID, reason for return, and supporting images (if applicable).
- Our team will respond within 24–48 hours with return instructions and shipping address.
- You are responsible for the return shipping unless the item is damaged or incorrect.
Cancellation Policy
Orders can be cancelled within 12 hours of placement or before dispatch (whichever is earlier).
No cancellations will be accepted once the product has been shipped.
Contact Us
For any questions related to returns, refunds, or our policies, contact us:
Email: hello@monkeydrip.com
Business Hours: Mon–Sat | 10 AM – 6 PM IST