Effective Date: 09-05-2025
Last Updated: 09-05-2025
The Monkeydrip Store (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and users (“you”, “your”). This Privacy Policy describes how we collect, use, store, and disclose your information in compliance with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules.
Information We Collect
We may collect the following types of information when you use our website or services:
Personal Information: Name, email address, phone number, shipping/billing address, gender, date of birth, etc.
Payment Information: Credit/debit card details, UPI ID, or other payment method data (processed via secure third-party payment gateways).
Technical Information: IP address, browser type, device type, time zone settings, and browsing behavior.
Account and Order Information: Your account login credentials, order history, wishlist, and support interactions.
How We Use Your Information
Your data is collected and used for the following purposes:
To process orders and deliver products.
To provide customer support and resolve issues.
To personalize your shopping experience.
To send transactional and promotional communications (you may opt out at any time).
To improve our website, marketing, and services.
To comply with legal obligations under Indian law.
Consent
By using our services, registering on our website, or submitting your personal information, you consent to the collection, use, and storage of your information as outlined in this policy.
Data Storage and Security
We adopt reasonable security practices and procedures as per Rule 8 of the IT Rules, 2011. Your data is stored on secure servers and protected from unauthorized access, alteration, or disclosure. We also use SSL encryption on all transactional pages.
Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may disclose your information in the following circumstances:
To trusted third-party service providers (payment processors, shipping partners, etc.).
To comply with legal or regulatory requirements, court orders, or law enforcement requests.
In case of a business transfer such as merger, acquisition, or asset sale.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies separately.
Your Rights and Choices
Under applicable Indian laws, you have the right to:
Access or correct your personal data.
Withdraw consent (subject to contractual or legal obligations).
Request deletion of your personal data, where applicable.
To exercise these rights, please contact us at: hello@monkeydrip.com
Children’s Privacy
We do not knowingly collect data from children under the age of 18. If you are a parent or guardian and believe your child has provided us information, contact us to have it removed.
Grievance Officer
In compliance with Rule 5(9) of the IT Rules, 2011, the details of the Grievance Officer are:
Name: MD ARIJ
Designation: Grievance Officer
Email: hello@monkeydrip.com
Address: Tezpur, Sonitpur, Assam
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us at:
Email: hello@monkeydrip.com
Address: Tezpur, Sonitpur, Assam